Reseller Customer Service Policy

 

First Time Orders

First time minimum order - $100. No minimum re-order amount.

Special Orders

Unfortunately we do not accommodate special orders.  All products and options available are visible on the website.

Guaranteed

All of Timeless Irish Treasures jewelry is guaranteed. If, for any reason, you are dissatisfied with a given product, you may return it for full credit to your account within 30 days of purchase. Items considered to have been mistreated or damaged through wear and tear cannot be replaced or credited.

Available Hours

Timeless Irish Treasures can be contacted 10am to 5pm, Monday through Friday. Contact via e-mail any time. Contact details available here.

Placing an Order

Want to Become a Reseller?

If you would like to become a reseller, then complete and submit our online application form.  A member of our staff will process your application within 24 hours and create a username and password for you.

Already a Reseller?

Use the "Login" button at the top of the screen, and sign in with your username and password.  Once you have signed in, you will be able to view prices for all products on the site, and the prices will be displayed in your native currency.  Place any products in the shopping cart and check out using any major credit cards.

Once your order is placed, you will receive an e-mail with order confirmation within minutes after your purchase.  All order details will be available in the confirmation, and you are welcome to contact us any time if you need assistance or information on the status of your order.

Taxes 

Wholesale orders do not incur sales tax.

Shipping and Delivery

We ship anywhere. UPS or USPS in the US.  USPS to Canada and the rest of the world. USPS only to PO Boxes, Military Addresses, etc.

We can drop ship directly to your customer for a $3.00 fee. 

Please allow 1-5 days for processing and shipping your orders.

Returns and Exchanges

All merchandise can be returned within 7 days for exchange or credit. 

Reseller is required to return damaged merchandise for credit or replacement via USPS within 7 days. Shipping charges for return will be credited to their account. Reseller is responsible for shipping charges on all other returns.

Returns within 7 days will be credited to reseller's credit card. Processing takes 2-3 business days.